Question 1

Can I purchase items from semsignature.com without an account?

Accepted Answer

Visitors can browse article galleries, but must become a member of the site before they can checkout.

Question 2

Is it possible to exchange or recommend an item?

Accepted Answer

If you want to return or exchange your order for any reason, we're here to help!

We offer returns or exchanges  within 7 days of your purchase. You can return your product in exchange for a credit note, a replacement product or a refund by bank transfer.

In the event of defective items*, we will credit the shipping costs as a credit. In this case, you will notbe entitled to additional compensation.
For any reason other than a defective item, shipping costs remain your responsibility and are not refundable.

• Items must be returned with their label and in their original packaging.
 • Returned items must show no signs of wear.
 • No returns will be accepted without prepaid postage.

Contact us by email contact@semsignature.com (mailto:contact@semsignature.com)or via the contact form.

*For more information, read the CDGV (https://sway.office.com/oHzHehO3iK2DhOrU)

Question 3

Can I cancel or modify a paid order?

Accepted Answer

Once the purchase has been finalized, an email will be sent to you with the details of your order. 
It will not be possible to cancel or modify your order if it is already being prepared.

Question 4

I have just placed an order and I would like to add an item to it, is this possible?

Accepted Answer

For any request, contact us by mail (mailto:contact@semsignature.com)or via the contact form.

Question 5

Can I order other than through the semsignature.com site?

Accepted Answer

The buyer has the possibility to place his order online, from the online catalog and by means of the form which appears there, for any product, within the limit of available stocks.

Question 6

Can I get my gift card refunded?

Accepted Answer

It is not possible to refund the purchase of a gift card.

Foire aux questions