Foire aux questions

Visitors can browse article galleries, but must become a member of the site before they can checkout.

If you want to return or exchange your order for any reason, we're here to help! We offer returns or exchanges within 7 days of your purchase. You can return your product in exchange for a credit note, a replacement product or a refund by bank transfer. In the event of defective items*, we will credit the shipping costs as a credit. In this case, you will notbe entitled to additional compensation. For any reason other than a defective item, shipping costs remain your responsibility and are not refundable. Items must be returned with their label and in their original packaging. Returned items must show no signs of wear. No returns will be accepted without prepaid postage. Contact us by email contact@semsignature.com or via the contact form. *For more information, read the CDGV

Once the purchase has been finalized, an email will be sent to you with the details of your order. It will not be possible to cancel or modify your order if it is already being prepared.

For any request, contact us by mail or via the contact form.

The buyer has the possibility to place his order online, from the online catalog and by means of the form which appears there, for any product, within the limit of available stocks.

It is not possible to refund the purchase of a gift card.

Shipping is done 1 to 2 working days following the validation of the order. The shipping costs include packaging and delivery costs. ​For deliveries in Metropolitan France and Corsica, the delivery time is 2 days following the day of dispatch, according to the following terms: by Colissimo. ​For deliveries to overseas territories or another country, delivery terms will be specified to the buyer on a case-by-case basis.​ ​ Please note the day of delivery when validating the basket and checkout.

For any reason other than a damaged package or defective item, we offer returns/exchanges within 7 days from receipt of order.< /p> Damaged package or defective item, contact us on the day of delivery or no later than the first working day following delivery in order to proceed with the return and/or to exchange. Any complaint made outside this period cannot be accepted. The exchange (subject to availability) or refund will be made within 48 hours, and at the latest, within 14 days of receipt by the seller of the products returned by the seller. buyer under the conditions provided above. The shipping costs remain the responsibility of the buyer except in the case of damaged packages or defective items. In this case, we will credit the shipping costs as a credit note. The return of the product can only be accepted for products in their original state (packaging, accessories, labels...). Returns must be made in their original condition and complete (packaging, accessories, labels, etc.), accompanied by the purchase invoice. Damaged, soiled or incomplete products are not taken back. Before sending, contact us by mail or via the contact form ​ For more information, see the CGDV

Before sending, contact us by mail or via the contact form ​ For more information, see the CGDV

An email will be sent to you upon receipt of the package.

The exchange (subject to availability) or refund will be made within 48 hours, and at the latest, within 14 days of receipt by the seller of the products returned by the seller. purchaser under the conditions provided for in the CGDV. Shipping costs remain the responsibility of the buyer except in the case of a defective item. In this case, we will credit the shipping costs as a credit note.

We're here to help. Contact us by mail or via the contact form.

Bank card (secure site) Transfer Cash

HTTPS and HSTS for secure connectionsStripe enforces HTTPS for all services using TLS (SSL), including our public website and Dashboard to ensure secure connections: Stripe. js is only accessible via the TLS protocol. The server does not keep the data which itself remains completely confidential. The administrators of the Sem Signature site have no access to the bank details entered during your payment by credit card.

Contact us by mail or via the contact form to place an order.< /p>

If the gift card recipient accidentally deleted the gift card code or didn't receive it, we can resend it.

Each item has been tested and washed by our team. The fabrics and materials are of high quality provided that the washing and drying conditions are respected. Prefer hand washing, or machine wash with a detergent for delicate clothes and supplemented with an anti-bleaching wipe. Do not mix colors especially during the first washes. Do not tumble dry. Dry flat and by hand, with a soft cloth, if there are rhinestones, pearls, crystals... Iron at low temperature.